Retail Operations Development Manager

Job Description

AutoNation Inc

The Retail Operations Development Manager partners with Market and Store leadership to help drive improved Variable Operations results such as Market Share, Gross Profit, New and Used Vehicle Sales and Sales CSI through in-store management development and process execution.  The Retail Operations Development Manager ensures that General Managers and Sales Managers know how to implement, coach, train and most importantly execute AutoNation Sales Processes.  The position includes working one-on-one with sales team members and partnering with the HR and Market teams to schedule required and requested process improvement activities based on Market needs.

Job Responsibilities:

  • Conduct in-store visits to work one-on-one with GMs and Sales Managers to help them drive business results through improved process execution working with them to develop effective and sustainable action plans 
  • Analyze available data to determine areas of opportunity in a store and in the market, and use this information to prioritize workload and maximize effectives
  • Work one-one-one with GMs and Sales Managers to help them become better leaders, managers, and coaches of their teams
  • Work with Phone and eCommerce Teams to maximize results through proper staffing, management and process execution
  • Partner with the MP, other Market team members and store management to drive positive results in lowering turnover, improving associate productivity, increasing CSI, Market Share, PVRs and Sales
  • Keep Market President updated on store best practices, opportunities for improvement and concerns
  • Assist in major Market or Region sales events such as offsite tent sales or new stores acquisitions as directed
  • Provide feedback to the AN HQ Variable Operations team
  • Required to live in one of the cities where we have stores within the assigned Market
  • Conduct market meetings to share results, workshop opportunities and develop best practices
  • Assist in the implementation of new pilot programs and initiatives related to sales operations
  • Act as a liaison for store associates as it relates to our selling systems
  • Moderate travel required (50%)


Minimum Qualifications:

  • Must meet company’s requirements for employment
  • 5 years automotive retail experience
  • 2 years of automotive sales management experience 
  • Proven organizational, communication and presentation skill
  • Knowledge of Microsoft Office applications
  • Valid state driver’s license


Preferred Qualifications:

  • Bilingual Spanish and English preferred but not required
  • Bilingual Farsi and English preferred but not required

AutoNation is an Equal Opportunity Employer and drug-free workplace.