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Service Manager - USA North Phoenix Phoenix, Arizona

Requisition ID 2017-67527

Position Overview

The Service Manager leads the dedicated team of proud AutoNation USA Technicians. Additinally, they provide customers with a peerless experience while ensuring the efficient repair of their vehicle.

Who Would I Interact With?
This leadership position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. 

What are the day-to-day responsibilities?

  • Schedule and assign daily work objectives for the service consultants
  • Monitor performance and counsel service consultants with behavioral or performance issues
  • Train, coach, supervise and assist service consultants
  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
  • Maintain all supplies required to operate the service drive
  • Communicate with team leaders to determine status of jobs
  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
  • Partner with all other dealership personnel to ensure quality of service provided to customers
  • Perform quality inspections of vehicles being returned to customers
  • Follow up with customers to ensure satisfaction with service work
  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

  • High School diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in an auto repair facility
  • Ability to collaborate with other dealership personnel
  • Valid in-state driver’s license and have and maintain an acceptable, safe driving record.
  • Ability to drive manual transmission vehicles
  • Demonstrated communication and interpersonal skills
  • Demonstrated customer service skills
  • One year of supervisory experience (preferred)
  • Ability to operate an automobile

AutoNation is an equal opportunity employer and a drug-free workplace.

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