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Automotive Advisor - BMW of Fremont

At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

  • Full Time
  • Paid Uniforms
  • Paid Training
  • Retention & Employee
    Referral Bonuses

Success Profile

What makes a successful Service Advisor at AutoNation?
Check out the top traits we're looking for and see if you have the right mix.

  • Ambitious 10
  • Communicator 8
  • Competitive 9
  • Goal-oriented 10
  • Proactive 10
  • Self-starter 9
  • Sense of humor 10
  • Technologically savvy 9

010

  • Ambitious
  • Results-driven
  • Personable
  • Sense of humor
  • Confident
  • Helpful
  • Self-starter
  • Sincere
“AutoNation provides many opportunities to move and grow, not only in training, but in support and structure. These opportunities are amplified by the fact that there are over 300 stores available to move up in! So what attracted me was not only having the option of moving up within my store, but also the potential to move up throughout the state, region and country if I wanted to.” - General Manager

Benefits

  • Medical insurance

    Choose from several plan providers, such as Blue Cross Blue Shield, or other additional full insured options.

  • Dental insurance

    Visit the dentist and receive preventive and diagnostic services at little or no cost.

  • Flexible Spending Accounts

    Contribute up to $2,550 in tax-free funds in our optional health care and dependent care Flexible Spending Accounts.

  • Financial incentives

    Save hundreds of thousands of dollars off your insurance premiums by taking a free biometric screening provided by AutoNation.

  • Basic life and accidental death & dismemberment insurance

    Provided by AutoNation at no cost to you.

  • Disability insurance

    Continue receiving a source of income if you are unable to work because of illness, pregnancy or non-job-related injury.

Automotive Advisor - BMW of Fremont Fremont, California

Requisition ID 2018-104516

At AutoNation, doing what’s right by the customer comes standard at 300 locations coast to coast, so it’s no wonder we have served over 10 million happy customers. As a Service Advisor, you’ll be part of a nationwide team servicing 20,000 cars a day and building customer loyalty that spans generations. Along with your communication skills and automotive knowledge, you’ll utilize leading-edge technology to uncover selling opportunities that keep drivers safe in their vehicles. We represent 36 brands in 16 states, so there’s always opportunity to grow your career as a Service Advisor and beyond. Join AutoNation and accelerate as far and fast as your talent and our support can take you.

Position Overview

Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

What Will I Do Every Day?

  • Set, confirm and prepare for appointments with customers so they can have a great service experience
  • Meet or exceed targeted sales goals & the targeted customer satisfaction index
  • Greet customers in a friendly manner when they arrive
  • Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
  • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
  • Produce repair orders for customers, including cost and time estimates, with full transparency
  • Communicate frequently with technicians and parts associates to ensure timely completion of work
  • Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
  • Follow up with customers to ensure satisfaction
  • Gain superior product knowledge to effectively help customers
  • Provide an exceptional customer experience to drive loyalty

What are the requirements for this job?

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Ability to set and achieve targeted goals
  • Prior sales experience preferred but not required
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Why should I come work for AutoNation?

  • You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect

AutoNation is an equal opportunity employer and a drug-free workplace.

Our Purpose

See why UTI graduates love working as service technicians for AutoNation

From coast to coast, AutoNation and its 26,000 associates have raised or committed more than $11 million for causes related to breast cancer, including research, early detection, prevention and social services to help cancer survivors. But this is just the beginning. Join us at DrivePink.com — and help drive out cancer fast.

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Our Location: Fremont

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